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The ROI of Remote Inspections: Calculating the True Savings Beyond Travel Expenses

The ROI of Remote Inspections: Calculating the True Savings Beyond Travel Expenses

by Jennifer Hollingsworth | Sep 10, 2026 | Articles

For decades, field adjusters have been the road warriors of the insurance industry. When a claim required an inspection, an adjuster traveled to the vehicle, property or loss site to assess the damage. Depending on the claim, that could mean documenting the condition...
The Hidden Costs of Supplement Delays: Why Same-Day Approvals Matter

The Hidden Costs of Supplement Delays: Why Same-Day Approvals Matter

by Jennifer Hollingsworth | Aug 13, 2026 | Articles

Supplemental claims are a normal part of insurance. An adjuster can conduct a thorough inspection and still not see everything. Once repairs begin, technicians and contractors may uncover damage that wasn’t visible during the original inspection. A mechanic...
5 Tips for Retaining Service Customers with Technology

5 Tips for Retaining Service Customers with Technology

by Warner_Jones_672 | Aug 28, 2019 | Articles

Customer retention in the auto service industry can be tricky, especially since the industry is so very competitive. However, various types of technology have been shown to help increase customer retention while boosting service departments’ ROIs and revenue at the...
Different Ways to Use Video in Order to Improve Customer Service at Your Dealership

Different Ways to Use Video in Order to Improve Customer Service at Your Dealership

by Warner_Jones_672 | Aug 21, 2019 | Articles

In competitive industries like automotive sales and service, the level of customer service you provide is often the key indicator of your reputation and success. Though there are several things you can do to enhance customer service, such as offering refreshments in...

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