How you talk to customers. How well they understand you. How thoughtful and respectful you are when you communicate with them. Any one or all of those things could be the difference between a positive customer experience and a negative one. TruVideo’s AI Experience ensures that customers always see you at your best.
TruVideo's AI Experience makes every customer interaction the best it can be.
- RealTime Sentiment: TruVideo’s realtime sentiment analysis provides OEMs and dealerships with immediate insight into a customer’s experience, eliminating the need for unreliable, often-manipulated, and outdated surveys. This transformative technology has significantly improved service satisfaction for certain brands. Based on an analysis of every text, dealership staff is notified in real-time when a customer requires extra attention, ensuring proactive and responsive customer care.
- Noise Cancellation: Addressing the prevalent issue of background noise in automotive videos, TruVideo’s AI-powered noise-canceling solution delivers crystal-clear audio without compromising voice quality. The result is a dramatic increase in engagement and positive feedback on video content.
- AI Translations: Now you can talk to your customers in their own language, no matter what they speak. TruVideo’s AI Translations breaks down the barriers that hurt your ability to do business.
- AI Smart Replies: Smart Replies automates common inquiries and provides multiple appropriate replies based on customer needs. This creates efficiencies for all staff members and is projected to eliminate 60-70% of the time spent responding to messages by the end of this year.
- AI Text Pro: This newly launched AI-powered text analyzer is designed to convert staff answers into professional responses to customer requests and inquiries. This powerful tool streamlines staff member work and professionalizes communication to the customer.
- AI Subtitles: If your customers are in a meeting or other noisy environment, our AI-powered subtitles allow them to watch your videos and respond to you immediately.
TruVideo currently works with a number of partners in the space to bring forward-thinking solutions to dealers, partners, and manufacturers through an open API. Please email email@example.com for more information.