Dealerships

Dealerships need to attract and retain sales opportunities as well as service opportunities.

TruVideo’s platform enables both departments to directly communicate with customers, whether its a sales walk-around, or a service video.  This transparency builds trust and results in higher RO line items, more sales appointments met and happier customers.

TruVideo delivers increases in dollars per RO and CSI, builds trust and improves customer loyalty and retention.

Managers know that quick resolution to problems is critical to CSI. The TruReports tool, included for all TruVideo users, has real-time analytics that show managers how customers feel both by the numbers and their own words. Managers relish the opportunity to address a problem immediately. When things go right, service managers can send satisfied customers a request to write a review on Google right away.

Advisors who use TruVideo spend less time playing phone tag and more time in a two-way conversation and can even directly text customers without using their personal phone number.  With video, advisors no longer need to paint a mental picture for the customer. It helps customers feel secure about larger expenditures

Sales people will benefit from the TruVideo’s walk-arounds and direct customer communication. Leaping over the online barrier, video is an unbeatable tool for converting web traffic into appointments and sales.  Sales Managers recognize that a remote sales strategy is essential and  TruVideo has already enabled some stores to double their appointment set rates year after year (Walser Sales case study).

TruVideo builds trust between technicians and advisors.  Video ensures all uncovered work is proposed to the customer, not just what the advisor feels is essential. Video reduces selective selling practices and gives technicians more control over their paychecks.