TruVideo transforms communication from a CX challenge into a CX asset
Improving the quality of your multipoint inspection increases revenue and improves your CSI score.
TruVideo’s AI-powered video and messaging communication platform has removed the doubt from your dealership’s interaction with customers. With our multipoint inspection videos, customers can see the auto repairs that need to be made, share the video with a confidant and communicate directly with the Advisor to approve the work or ask follow-up questions. And you can head off any complaints or problems in real-time so you never have to worry about your CSI score.
Key Features
FULLY BRANDED VIDEO
Fully branded HD videos are sent as a link via text message to your customer. With just a few taps, the customer receives the optimal communication experience.
2-WAY TEXTING
Our complete 2-way texting platform allows customers to quickly communicate with their service advisor or sales representative in order to receive answers to any questions about their vehicle.
SECURE PAYMENTS
Customers can review and securely pay for their service repairs right from their mobile device. Let your customers comfortably send contactless digital payments from their home.
ESTIMATES
The estimate creator allows advisors to quickly and easily create estimates for customers to accept or decline each item online. The combination of video and estimates create a positive experience for the customer while driving up revenue per RO.
TEAM CHAT
A complete internal chat platform that allows everyone in your organization to communicate easily through one app. This enables your teams to collaborate and get answers to time sensitive questions.
ELECTRONIC MULTI-POINT INSPECTION
TruInspect is an electronic multipoint inspection (eMPI) tool for creating a seamless digital inspection process.
REPORTING
TruReports provides dealerships with real-time analytics on utilization, customer sentiment, and engagement. Easily view your customer’s pulse and comments, NPS score, RO $, videos taken, viewed, shared, and more.
ELIMINATE DAMAGE CLAIMS
Eliminate customer damage claims. Use TruVideo to record every vehicle that comes onto your lot. Now you’ll have a time-stamped video of the condition of the vehicle when you received it and when you returned it to the customer.
TruVideo AI Experience
TruVideo’s AI features help you improve CSI scores even further by improving the quality of your customer communication.
AI NOISE CANCELLATION
Allows the customer to hear your technician’s explanation clearly even in the loudest service bay.
AI REAL-TIME SENTIMENT
Analyzes each inbound text message and flags very negative responses, helping managers address problems before they escalate.
AI TEXT PRO
Gives your auto service advisors confidence that they’re communicating with customers in clear, concise, grammatically-correct language.
AI SMART REPLIES
Provides your auto service advisors with options for responding to customer questions, speeding up responses and presenting a consistent message.
AI TRANSLATIONS
Automatically translates text messages into the customer’s preferred language, breaking down the barriers that prevent you from doing business.
AI SUBTITLES
Eliminate any confusion about what’s being said on the multipoint inspection video while also allowing customers to watch your video in a noisy or quiet setting.
Affordable Packages for Dealers
TruVideo is a fully customizable application with flexible packages that you can adjust to meet your needs.
AI PACKAGES
TruVideo AI Pro: TruVideo Service + AI Experience
TruVideo AI Plus: TruVideo Service + AI Experience + Finance bundle
TruVideo AI Elite: TruVideo Service + AI Experience + Finance bundle + eMPI
WITHOUT AI
TruVideo Classic Pro: TruVideo Service
TruVIdeo Classic Plus: TruVideo Service + Finance bundle
TruVideo Classic Elite: TruVideo Service + Finance bundle + eMPI
The TruVideo Finance Bundle includes TruVideo Estimate and Mobile Pay:
TRUVIDEO ESTIMATE
Advisors can quickly and easily create estimates for customers to accept or decline each RO item online.
MOBILE PAY
Customers can review and securely pay for their service repairs right from their mobile device.
EMPI
eMPI is an electronic multipoint inspection tool that you can share digitally with customers right on the video landing page.
“The customer has a better understanding of what’s wrong with the car and what it’s going to take to fix it.”
Rick Fitz
Service Manager
“Since implementing TruVideo, customer pay dollars per RO have seen a major increase, as has customer satisfaction.”
Peter Swanson
SVP Dealership Operations, Walser
“TruVideo helps our dealership generate more work for our shop and more repair lines per repair order which keeps our techs busy all day.”
Ashley Cavazos
Senior Manager, Digital Sales
BOOK A DEMO
To find out how TruVideo can help your dealership drive revenue and improve customer experience, talk to one of our experts.