Created with video at our core, TruVideo contains all the tools that your dealership needs to provide trusted and effective customer engagement wrapped up into one platform.
Tell Your Story
Fully Branded Video
Fully branded HD videos are sent as a link via text message to your customer. With just a few taps, the customer receives the optimal communication experience. Technicians can build trust by sharing details directly with the customer, and sales professionals can send walkarounds to prospects unable to visit in person.
Our complete 2-way texting platform allows customers to quickly communicate with their service advisor or sales representative in order to receive answers to any questions about their vehicle.
Customers can review and securely pay for their service repairs right from their mobile device. Let your customers comfortably send contactless digital payments from their home.
Empower the Customer
The estimate creator allows advisors to quickly and easily create estimates for customers to accept or decline each item online. Service videos provide transparency, and estimates empower customers to choose the essential work needed for their vehicle. The combination of video and estimates create a positive experience for the customer while driving up revenue per RO.
Get Everyone on the Same Page
A complete internal chat platform that allows everyone in your organization to communicate easily through one app. This enables your teams to collaborate and get answers to time sensitive questions.
Electronic Multi-Point Inspection
TruInspect is an electronic multipoint inspection (eMPI) tool for creating a seamless digital inspection process.
TruInspect is integrated with the entire TruVideo platform allowing technicians to record inspection information in a color-coded template. Inspections are automatically shared with the Service Advisor to create a quote, or share with the customer. No more stack of papers, just easy scrolling on a phone! Digital MPI brings consistency and transparency to the inspection process.
Keep Track of Customer Interactions
TruReports provides dealerships with real-time analytics on utilization, customer sentiment, and engagement.Easily view your customer’s pulse and comments, NPS score, RO $, videos taken, viewed, shared, and more.
The comprehensive dashboard screen enables users to view key revenue and communication metrics and to download reports at the click of a button. TruReports provides access to actionable information, allowing dealer personnel the ability to see where they stand, act on deficiencies and respond to issues quickly.
Eliminate Damage Claims
Eliminate customer damage claims. Use TruVideo to record every vehicle that comes onto your lot. Now you’ll have a time-stamped video of the condition of the vehicle when you received it and when you returned it to the customer.
We Want to Help You Succeed
Training & Support
As a company, we strive to create a personal experience for our clients.
TruVideo’s LMS (Learning Management System) is an interactive instructional curriculum that will ensure your team knows all the ins-and-out to using the platform.
We provide training onsite and remote – as well as phone, IM Chat, and Email support during business hours of 8AM to 6:30PM Eastern M-F. You’ll also get access to our online video library of “How To” videos available to clients 24 hours a day.
Flexible Product Packages to Fit Your Needs
TruVideo operates on a 30-day subscription, if you are unhappy with the service at any time you are free to cancel without any fees with a 30-day notice.