Visualize every customer interaction as a moment of truth; it’s a unique opportunity to earn one more loyal customer. To…
Dev @ Digital RainMay 4, 2023
Have you ever had multiple positive experiences with a company only to have one bad experience erase every good memory…
Dev @ Digital RainMay 4, 2023
Stereotypes run deep in the auto industry—the sleazy car salesman, or the mechanic who's trying to charge you for all…
Dev @ Digital RainMay 4, 2023
A Net Promoter ScoreⓇ (NPSⓇ) is a marketing research tool developed to gather feedback from respondents as to how likely…
Dev @ Digital RainMay 4, 2023
According to an article published in Auto Dealer Today magazine, each service drive visit costs dealerships about 0.007% of the…
Warner_Jones_672March 25, 2020
Trust is the one area of focus that can improve your auto sales and service business more than anything else.…
Warner_Jones_672February 26, 2020
Selling cars, trucks, RVs, boats, and more can be a very profitable business, but in many locations across the country,…
Warner_Jones_672February 9, 2020
Most auto dealerships focus their marketing efforts locally. After all, there are auto dealerships in just about every community, so…
Warner_Jones_672November 26, 2019
Condition reporting is critical to ensuring your customers get their vehicles back in the same condition in which they entrust…
Warner_Jones_672November 19, 2019