Frequently Asked Questions
How is TruVideo different than just taking a video with your phone and texting it to someone?
Most customers are not automotive experts. Even recommending something as simple as new air filters can be met with skepticism and doubt. When you send a video, you can actually show the customer what needs to be addressed in their vehicle and educate them on how the part works and why parts wear down and need to be replaced. With video, you’ll not only see more of your recommendations approved, you’ll also build trust with your customers.
Why use the TruVideo app when I can just take a video on my phone and text it to the customer?
The TruVideo app allows you to do things that your smartphone alone can’t. Video files are large, often pixelated and take too long to download when you send them from your smartphone. With the TruVideo app, you can:
- Stream HD videos from a cloud rather than a download
- Send videos that are several minutes in length without any lag time or reduction of picture quality
- Monitor customer engagement
- Follow data and analytics
- Track each video that has been sent, so you can see when your customer watched it, how long they watched it for and how many times they watched it
- Take advantage of features like the TruVideo AI Experience
- Brand each video with your service center’s logo
What equipment/hardware do I need to use TruVideo?
TruVideo works on most wifi-capable devices, although we recommend using smartphones for the best results. Most service technicians and advisors use their personal phones, but we can recommend other shared devices if that doesn’t work for your team. To learn more about which equipment/hardware to use, click here.
Can I demo TruVideo to get a sense of how it works?
Absolutely. One of our knowledgeable Client Representatives will be happy to show you how easy TruVideo is to use and how it can benefit your business. Click here for a free demo.
How soon can my dealership get up and running with TruVideo?
The actual setup takes anywhere from a few days to two weeks, depending on the kind of training your dealership requires. Beyond the basic setup, you’ll have a dedicated Customer Success professional to walk you through the entire onboarding process including training, implementation, compliance and reporting. Over the first 90 days, this person will be checking in with you at regular intervals to answer questions, share results and make any necessary adjustments.
We’ve also written a book called The Ultimate Guide to Inspection Videos, which covers everything you need to know about launching and maintaining the TruVideo messaging and communication platform in your dealership. This comprehensive manual is your go-to reference book and your blueprint for success.
Does TruVideo provide training?
Our comprehensive, remote training will walk your service technicians, advisors and managers through the entire process of filming, approving and sending inspection videos. Our book, The Ultimate Guide to Inspection Videos, also covers best practices for creating high quality inspection videos.
Does TruVideo provide support after installation and training?
From the moment you sign on with TruVideo, you’ll have a dedicated customer success professional to walk you through the entire onboarding process including training, implementation, compliance and reporting. Over the first 90 days, this person will be checking in with you at regular intervals to answer questions, share results and make any necessary adjustments. You’ll also have a Customer Success Manager dedicated to your dealership to support your growth and success on an ongoing basis after the initial 90 days.
If you have any issues or concerns, we’re available by phone, chat and email during our business hours of 8am-6:30pm. We also have a library of “How To” videos that’s available to our customers 24 hours a day, 7 days a week.
As an added resource, we’ve written a book called The Ultimate Guide to Inspection Videos which covers everything you need to know about launching and maintaining the TruVideo messaging and communication platform in your dealership. This comprehensive manual is your go-to reference book and your blueprint for success.
Does TruVideo work on a Kindle or other type of Fire Tablet?
TruVideo does not work with tablets. For that matter, tablets are not recommended because they are too large to fit in tight spaces in most vehicles, have weak microphones and often have outdated hardware.
What DMS does TruVideo work with?
TruVideo integrates with most DMS systems.
Can my customers use mobile pay with TruVideo?
Yes. We integrate with all the major platforms, including Stripe (Google and Apple Pay), Forte (connect to your current merchant account), Google Pay and Apple Pay. You can also send your customers a quote through the TruVideo app that they can approve or decline recommended work line item by line item. Once your customer authorizes the work, you can send them an invoice detailing the recommendations and approved line items that they can then finalize by paying through your established merchant account.
How much does this cost?
We don’t have a set rate for any one of our customers. Contact sales@truvideo.com for more information.
Why do I need the Truvideo AI Experience?
We use AI to eliminate background noise, add subtitles, fix grammar, translate foreign languages and even let you know how your customers are feeling. In short, TruVideo’s AI Experience takes everything service advisors and technicians love about our platform and makes it even better.
Book a demo today and see how TruVideo’s AI Experience makes every interaction with customers the best it can be.
