TruVideo FAQs

How is TruVideo different than just taking a video with your phone and texting it to someone?

There are a few reasons why TruVideo is more than just recording a video with your phone and texting it to someone. Oftentimes when a person tries to send a video that is over a couple minutes long from one smartphone to another, the video will have a hard time sending. If it does send, the quality is usually reduced. There is no time limit when recording a TruVideo and the video will always be HD quality for the end customer.

TruVideo also offers a branding opportunity for dealers and independent shops. Each video that is sent out will have the store’s logo in the upper right hand corner. When the customer opens their video link, they will also see the store’s logo at the top of the page.

TruVideo offers tracking with each video that is sent. Once a customer has viewed their video, managers will be able to see the date/time the customer watched the video as well as how long the video was viewed for.

Users have their privacy protected with TruVideo. All texting done with TruVideo is done over a phone number purchased for the dealership, users never have to share their personal cell phone number to text with a customer.

Can TruVideo be used on any mobile device and/or do I have to purchase special equipment?

TruVideo can be downloaded on any Android or iOS device for free. No special equipment is required.

How soon can my dealership get up and running with TruVideo?

Once we hear that your dealership is interested in moving forward with TruVideo, we immediately begin the “onboarding” process. Setup can take anywhere from two days to three weeks depending on the type of training requested. If a trainer has to travel for onsite training, the process will usually take about three weeks depending on the trainer’s schedule. If your store prefers to be trained remotely, we can usually fit this into our schedule within a couple of days.

Do you provide training?

Yes, we provide both onsite and remote training.

How can I get a demo and talk to someone more about getting TruVideo for my store?

Head to the home page of our website and select “Learn More”.  One of our sales representatives will be in touch within 24 hours!

What support does TruVideo provide after training and installation?

TruVideo provides phone, IM Chat, and Email support during business hours of 8AM to 6:30PM Eastern M-F.  We provide an online video library of “How To” videos available to clients 24 hours a day. As a company, we strive to create a personal experience for our clients.  Typically after an installation you’ll have access to your installer’s cell and email and we do encourage you to reach out anytime you have a question. We are constantly looking to improve our documentation, support, training, and ongoing support resources and love and encourage feedback from our customers.  Feedback makes us better and ultimately helps forge the best video communication product for your customers!

Is there an annual contract?

No! TruVideo operates on a 30-day subscription, if you are unhappy with the service at any time you are free to cancel without any fees with a 30-day notice.

What are the benefits of sending a customer a video versus just telling them what's wrong with their vehicle? (Service)

Let’s face it, most drivers out there are not automotive experts. Video gives customers the ability to see and understand what is going on with their vehicle. As we know, seeing is believing, and video is the way that humans typically receive information today. Using video, dealerships are able to build trust with their customers and can show they are transparent.

I have pictures of my vehicles on my website, why do I need TruVideo to send prospects a video of their potential vehicle? (Sales)

For sales agents, video helps build rapport with their customers. Sales agents typically will start their videos off with a selfie, and then show the vehicle with all the features the prospect is interested in. The video is personalized for the prospect and helps them know who to look for when they arrive at the dealership. We have found that video extends reach for sales agents. When the customer receives a video, they know the exact vehicle they are looking for is on the lot. The customer is more likely to travel a further distance if they know the dealership has exactly what they are looking for.