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What Our Customers Are Saying

We take pride in delivering real results for our customers—see for yourself!

“Some of the challenges that TruVideo helps us overcome is generating more work for our shop, generating more repair lines per repair order, and keeping our techs busy all day long.”

Angie Krause
Asst. Service Manager

“TruVideo has brought back the trust factor from our customers.”

Dave B.
Branch Manager, Wallwork Truck Center

“When we’re doing DOTs, we can point out what’s good and what’s bad. It’s not just, “Hey, this is what’s wrong with your truck” on paper. This is what it is. Is it true? Is it not? The video is going to show it.”

Lynn Monson
Service Technician

“First time customer at new Medway location and everything went great and was very professional. Emailing video showing what work needs to be done or not done is a great deal.”

Betsy Johnson
Customer of Direct Tire (MA) | April 15, 2018

“Thank you for the recorded service. I really like the transparency in service. VW is really creative and setting a new standard. I will always go to Faulkner VW for my service because of the transparency. That’s awesome and develops trust.”

Craig Benner
Customer of Faulkner Volkswagen (PA)


"[With TruSales] we saw a 32% increase in set rate and over 1500 appointments year over year."


–Ashley Cavasos
Senior Manager - Digital Sales


"The customer has a better understanding of what's wrong with the car and what it's going to take to fix it."


–Rick Fitzl
Service Manager - Morrie's VW Audi LaCrosse


"The growth we've seen while using TruVideo has been exponential"


–Tom Frisch
Service Director


"The customer will text you back and let you know, 'I want to do this, I want to do that.' The estimate is on there, it's much more efficient."


–Armando Saenz
Service Advisor


"When you're using TruVideo, you'll have a better connection with the customer."


–James Concannon
Service Technician

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“I cannot imagine running my shop without texting and video. Not only am I selling more work, but customers are leaving much happier and are almost certain to return for their next service.“

Erik Olsen
Service Manager, Shaker Auto Group

“It blew me out of the water how quickly this program worked for me as a service advisor. I definitely regret the fact that I didn’t have something like this earlier because I’m wondering how much money I’ve lost out on over the years.”

Kevin Night
Shift Advisor at Jerry Seiner Chevrolet (Utah)

“Baker went above and beyond sending me a video and explanation of what service was performed on my vehicle. To all the employees at Baker Cadillac: You are a great team and take pride in your work to make sure Baker is represented with the highest standards. Thank you!

Richard H.
Customer of Baker Cadillac (MA) | March 22, 2018

“My service advisor, Shelly, has been amazing. She’s very nice and informative. I’ve had nothing but good experiences every time I’ve gone to Baker Cadillac for service. And I love that the technician that worked on your car send you a video and runs down all the thing they went through and checked on your car. It definitely makes the service experience seem much more transparent and the more information I see about my car the better.”

Trail F.
Customer of Baker Cadillac (MA) | March 22, 2018

“I really like the new video program of work done along with potential problems. My car is a 2007 and it seems every time I came in for an oil change, you found something else leaking. I was getting skeptical if it always true. When the video showed a new small leak (which was not what I came in for) seeing was the ultimate in believing, and I had it repaired plus was happy to get it done before the problem got worse. I’m sorry I ever doubted you guys!”

George G.
Customer of Jerry Seiner Buick (Utah)| March 26, 2018

“This is great! I appreciate the thorough explanation of the repair and being able to actually see the new part that was ordered and being installed. This video application helps to make the customer aware of all of the details surrounding their repair and gives them real time updates and expectations. It’s also shows that Alamo Heights Garage portrays a willingness to be transparent which makes customers feel informed and assured that they are in good hands. This is important to people with limited knowledge of automobiles to feel comfortable that their repair shop is making the correct and necessary repair.”

Customer of Alamo Heights Garage| San Antonio, TX

Jarret Craver
Service Manager

Ryan Riste
General Manager

Trevor Christianson
Master Technician

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