Insurance
Protect your combined ratio from policy inception through final settlement with TruVideo
Video helps maintain the profitability of your underwriting operations
The traditional claims process leaves insurers vulnerable to inaccurate reporting and outright fraud. Mistakes, oversights, and inconsistent desk reviews make keeping your combined ratio below 100% a tricky proposition. TruVideo’s video intelligence platform streamlines the claims process with improved accuracy, air-tight fraud prevention and expanded capacity across your book.
Verified visual evidence
Fraud prevention
Faster Decisions
Lower cost, higher throughput
What is a video intelligence platform?
When we created TruVideo, we knew right from the start that it went much deeper than giving technicians an app to record service videos. TruVideo revolutionized communication between service providers and their customers and built a new level of trust in the process. But even that was just scratching the surface. What we had created was a way to capture the kind of data that we never had access to before.
We called it our video intelligence platform because we learned something from every single video. Whether it was about customer sentiment, engagement, deltas for hours, labor, and parts, or overall customer experience, users gathered insights that they were able to act upon immediately. That was the real revolution.
A video platform is a tool. Our video intelligence platform is a singular business advantage.
Verified visual evidence means faster, more accurate decision-making
Verified video documentation makes time-consuming physical inspections and uncertain desk reviews completely unnecessary. Now you can verify insurability or assess risk without the hassle of site visits, scheduling delays, or incomplete documentation. With comprehensive visual evidence, your teams can make decisions confidently without leaving their home base.
Expedited reviews
TruVideo lets underwriters review the property condition within minutes of submission rather than the several days required by traditional inspections. Desk adjusters can verify damage immediately without having to travel to claim sites. With our visual intelligence platform, both teams can process three-to-five times more files per day using verified visual evidence.
Send2Me
This link facilitates complete, standardized documentation of every policy. Underwriters can see the roof condition, structural integrity, and maintenance quality of a property before binding. And adjusters receive all damage angles at FNOL (first notice of loss). Incomplete photos, missed details, and inconsistent evidence are no longer a factor.
Chain-of-custody
All media is timestamped, secured with chain of custody, and delivered in consistent workflows. No more sorting through emails, texts, and mismatched formats. Both underwriters and adjusters work from a single, trusted evidence record throughout the life of the policy.
Identify pre-existing damage and risk
One of the biggest loss risks for insurers is having to cover damage that was already there. TruVideo lets you capture the verified condition at the moment coverage begins so you have incontrovertible proof of what the property looked like at binding. No more arguments over pre-existing damage. Insurers catch fraud before they pay for it and only insure the risk they originally underwrote.
Establish the baseline property condition when coverage begins to eliminate fraud around pre-existing damage. When claims come in, adjusters can compare them against verified inception evidence.
Structured workflows let you capture the same comprehensive perspectives on every risk, so SIU investigators and adjusters have the proof they need to shut down fraudulent claims. TruVideo gives you audit-ready, defensible evidence from underwriting through claims settlement.
When underwriters can identify adverse risks before signing off on coverage, you can protect your loss ratios downstream. TruVideo helps you catch deferred maintenance, undisclosed damage, and misrepresented conditions. And when you prevent bad underwriting, you stop fraud claims down the road.
Cut Operational Costs and Expand Capacity
TruVideo lets you replace costly and inconvenient site visits across your entire operation with verified video, which frees up your valuable resources to cover your most complex cases. You can cut inspection and field adjuster expenses by as much as 60%-80% while allowing your underwriters and claims teams to process significantly more files per day.
Eliminate duplicate documentation costs
Verified video replaces routine inspections and claim site visits at a fraction of the cost. With TruVideo, your underwriting inspection budgets will cover five times as many properties and your field adjusters can remain available for your most complex in-person claims.
Eliminate repair delays
Our video intelligence platform lets body shops submit supplemental documentation through guided video, so adjusters can approve additional costs the same day without having to return to the site. Repairs stay on schedule, rental car costs decline, and claims close even faster. For underwriters, applicants can capture video at their leisure with no inspector coordination problems.
The TruVideo AI Experience
AI-driven transcripts, translations, and noise cancellation make technician explanations easy to understand across diverse fleets. That clarity reduces misunderstandings and accelerates repair authorizations.
Download Our Whitepaper
The Fraud Prevention Gap: Why Pre-Loss Documentation is Key
BOOK A DEMO
To find out how TruVideo can help you save time and eliminate uncertainty on the documentation process, fill out our form below.