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Video taken by an iPhone.
September 17, 2019

Reduce customer claims

How to reduce customer claims by 60 percent As a service professional, how many times have you heard that phrase after an appointment? Did you cringe a little when you read that? We often see our customers paying out 100 percent of their damage claims.…
Brown's Mazda dealership
July 15, 2019

Featured Dealer: Chantilly Mazda

At TruVideo, we love hearing how our technology is helping our clients increase service revenue and improve communication. I had the pleasure of talking with Robert Devaux, Dealer Manager at Chantilly Mazda, who started using TruVideo in January of 2019. They are proof that video…
A father looks on as his son inspects a car.
April 29, 2019

“So What If I Don’t Fix It?”

Your technician takes the video and the customer receives it.  It clearly shows issues with the vehicle and what needs to be fixed or repaired.  The customer loves the video, but are they thinking "so what"? Does your team take the extra time and explain…
December 5, 2018

No More Pancakes, Please!

A video condition report saves money and hassles. As a Service Manager, Fixed Ops Director, GM or Owner, you may spend thousands of dollars each month addressing customer damage claims. How often do you hear “you scratched/dented my car while it was in here for…