Warner_Jones_672, Author at TruVideo

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Service

September 17, 2019

How many times have you heard a customer say to you, “That wasn’t there before..”

How to reduce customer claims by 60 percent As a service professional, how many times have you heard that phrase after an appointment? Did you cringe a little when you read that? We often see our customers paying out 100 percent of their damage claims.…

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Feature

July 15, 2019

Featured Dealer: Chantilly Mazda

At TruVideo, we love hearing how our technology is helping our clients increase service revenue and improve communication. I had the pleasure of talking with Robert Devaux, Dealer Manager at Chantilly Mazda, who started using TruVideo in January of 2019. They are proof that video…

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Sales

April 29, 2019

“So What If I Don’t Fix It?”

Your technician takes the video and the customer receives it. It clearly shows issues with the vehicle and what needs to be fixed or repaired. The customer loves the video, but are they thinking "so what"? Does your team take the extra time and explain…

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Trends

March 21, 2019

Does Your Staff Have “Check-the-box” Syndrome?

I recently stayed at a hotel that claimed they had a pool. Over breakfast I looked out the window and saw the pool. The hotel can check the box and say they have a pool, but does it really satisfy their customers. Does it meet…

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Service Trends Video

February 1, 2019

TruVideo Testimonial: Mark Bailey, Director of Fixed Ops at Austin Infiniti

Mark Bailey, Director of Fixed Ops for Austin Infiniti, spends five minutes in this video explaining why his service department records over 1000 videos each month and why he chose the TruVideo communication platform to grow his service revenue and improve his customer experience. Mark…

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Partner - BG

January 31, 2019

TruVideo Testimonial: Mark Bailey, Director of Fixed Ops at Austin Infiniti

Mark Bailey, Director of Fixed Ops for Austin Infiniti, spends five minutes in this video explaining why his service department records over 1000 videos each month and why he chose the TruVideo communication platform to grow his service revenue and improve his customer experience. He…

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Service Video

December 5, 2018

No More Pancakes, Please!

A video condition report saves money and hassles. As a Service Manager, Fixed Ops Director, GM or Owner, you may spend thousands of dollars each month addressing customer damage claims. How often do you hear “you scratched/dented my car while it was in here for…

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Service Trends Video

November 29, 2018

Hope is not a plan! Video guarantees growth in 2019

We are in the heart of budget planning season and owners and managers are asking the Service Manager how much they will grow their business in 2019. Or maybe they are setting a target of 10% or 12% or 15% growth for the service department.…

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Mobile Sales Video

March 6, 2015

How Does Digital Influence Drivers

The Google Research Group performed several surveys linked to a study of how consumers use digital in the car buying and service space. It turns out that digital reminders, service videos and a quality mobile experience mean more to consumers than just price. High quality…

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Mobile Sales

March 4, 2015

Mobile is Big, Even for In-Store Car Shoppers

"Showrooming" is when a customer is in front of a saleperson and they bring out their mobile device to verify the competitiveness of the offered price. It is becoming more and more common to find this activity in use, and auto dealers need to make…

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