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Warner_Jones_672

Warner_Jones_672
1
Sales
April 29, 2019

“So What If I Don’t Fix It?”

Your technician takes the video and the customer receives it.  It clearly shows issues with the vehicle and what needs to be fixed or repaired.  The customer loves the video, but are they thinking "so what"? Does your team take the extra time and explain…
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Warner_Jones_672
1
Trends
March 21, 2019

Does Your Staff Have “Check-the-box” Syndrome?

I recently stayed at a hotel that claimed they had a pool. Over breakfast I looked out the window and saw the pool. The hotel can check the box and say they have a pool, but does it really satisfy their customers. Does it meet…
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Warner_Jones_672
2
ServiceTrendsVideo
February 1, 2019

TruVideo Testimonial: Mark Bailey, Director of Fixed Ops at Austin Infiniti

Mark Bailey, Director of Fixed Ops for Austin Infiniti, spends five minutes in this video explaining why his service department records over 1000 videos each month and why he chose the TruVideo communication platform to grow his service revenue and improve his customer experience. Mark…
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Warner_Jones_672
0
Partner - BG
January 31, 2019

TruVideo Testimonial: Mark Bailey, Director of Fixed Ops at Austin Infiniti

Mark Bailey, Director of Fixed Ops for Austin Infiniti, spends five minutes in this video explaining why his service department records over 1000 videos each month and why he chose the TruVideo communication platform to grow his service revenue and improve his customer experience. He…
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Warner_Jones_672
0
ServiceVideo
December 5, 2018

No More Pancakes, Please!

A video condition report saves money and hassles. As a Service Manager, Fixed Ops Director, GM or Owner, you may spend thousands of dollars each month addressing customer damage claims. How often do you hear “you scratched/dented my car while it was in here for…
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Warner_Jones_672
0
ServiceTrendsVideo
November 29, 2018

Hope is not a plan! Video guarantees growth in 2019

We are in the heart of budget planning season and owners and managers are asking the Service Manager how much they will grow their business in 2019. Or maybe they are setting a target of 10% or 12% or 15% growth for the service department.…
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Warner_Jones_672
0
MobileSalesVideo
March 6, 2015

How Does Digital Influence Drivers

The Google Research Group performed several surveys linked to a study of how consumers use digital in the car buying and service space. It turns out that digital reminders, service videos and a quality mobile experience mean more to consumers than just price. High quality…
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Warner_Jones_672
0
MobileSales
March 4, 2015

Mobile is Big, Even for In-Store Car Shoppers

"Showrooming" is when a customer is in front of a saleperson and they bring out their mobile device to verify the competitiveness of the offered price. It is becoming more and more common to find this activity in use, and auto dealers need to make…
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Warner_Jones_672
0
MobileSalesTrends
March 4, 2015

Mobile is Where your Customers Are

If 91% of American adults own a cell phone and 81% of them send/receive texts and 60% go online from their phones, don't you think you should be where your customers are? Having a mobile strategy for sales, service and overall customer communication is critical…
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