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The ROI of Remote Inspections: Calculating the True Savings Beyond Travel Expenses

The ROI of Remote Inspections: Calculating the True Savings Beyond Travel Expenses

by Jennifer Hollingsworth | Sep 10, 2026 | Articles

For decades, field adjusters have been the road warriors of the insurance industry. When a claim required an inspection, an adjuster traveled to the vehicle, property or loss site to assess the damage. Depending on the claim, that could mean documenting the condition...
Standardizing Maintainer Communications: The Missing Link in Maintenance Workflow Efficiency

Standardizing Maintainer Communications: The Missing Link in Maintenance Workflow Efficiency

by Jennifer Hollingsworth | Aug 20, 2026 | Articles

Remember the game Telephone? One person whispers a message to another, who passes it along to the next person. By the time the message reaches the end of the line, it often sounds nothing like the original. It’s funny when you’re a kid. It’s not so funny when the...
The Hidden Costs of Supplement Delays: Why Same-Day Approvals Matter

The Hidden Costs of Supplement Delays: Why Same-Day Approvals Matter

by Jennifer Hollingsworth | Aug 13, 2026 | Articles

Supplemental claims are a normal part of insurance. An adjuster can conduct a thorough inspection and still not see everything. Once repairs begin, technicians and contractors may uncover damage that wasn’t visible during the original inspection. A mechanic...
Pre-Existing Damage or New Claim? How Verified Video Helps Insurers Close the Fraud Window

Pre-Existing Damage or New Claim? How Verified Video Helps Insurers Close the Fraud Window

by Jennifer Hollingsworth | Jul 30, 2026 | Articles

A trusted visual baseline at policy inception can help insurers improve risk visibility, validate future claims, and reduce uncertainty across underwriting and claims workflows. When a claim is submitted, insurers need to understand what happened and when. The...
Modernizing Claims Documentation Workflows

Modernizing Claims Documentation Workflows

by Jennifer Hollingsworth | Jul 2, 2026 | Articles

Insurance has undergone significant digital transformation over the last decade, yet many claims documentation processes still rely on surprisingly outdated methods. In many organizations, field agents document damage with photos, handwritten notes and claimant...
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