TruVideo is a certified Volkswagen partner and on a mission to help drive the Volkswagen experience forward.
TruService
TruService is a video and texting platform that allows customers to see and understand the results of their service inspection. This revolutionary platform fixes the communication chain between the service technician and the customer. Now customers can receive a video of their service inspection (MPI) directly from their technician, watch it at their leisure, process the details, and share it with other key decision-makers. By eliminating the barriers to transparency, we’ve improved the entire customer experience and increased sales by 30%. More importantly, we create the kind of trust that used to take three years to earn in just one visit.
TruService
TruService is a video and texting platform that allows customers to see and understand the results of their service inspection. This revolutionary platform fixes the communication chain between the service technician and the customer. Now customers can receive a video of their service inspection (MPI) directly from their technician, watch it at their leisure, process the details, and share it with other key decision-makers. By eliminating the barriers to transparency, we’ve improved the entire customer experience and increased sales by 30%. More importantly, we create the kind of trust that used to take three years to earn in just one visit.
Results
10-20
bump in CSI
15-30
Improvement in Customer Pay Labor
15-20
Increase in Parts Sales
500
Average videos viewed per month
TruVideo Advantages
- Easy for Technicians to Use
- Best-in-Class Deliverability
- Dedicated Texting Number
- Customer Feedback on Sentiment
- Fast Video Upload
- 99%+ App Stability
TruVideo Advantages
- Easy for Technicians to Use
- Best-in-Class Deliverability
- Dedicated Texting Number
- Customer Feedback on Sentiment
- Fast Video Upload
- 99%+ App Stability
DMS Integration
TruVideo integrates with the top 10 most popular DMS providers and offers a range of automations and reporting. With DMS integration, ROs automatically appear in the TruVideo system which eliminates data entry for your advisors and technicians. DMS integration also allows for actionable reporting such as tracking utilization of video in your shop and displaying the average upsell for ROs with video and those without.
Increase Revenue
- 15-30% increase on $/RO (Customer Pay Repair Order dollars).
- Service Advisors and Technicians see an additional 1⁄2 hour in labor hours sold on average when a video is recorded.
Boost CSI
- Give every customer the VIP treatment by showing and explaining the condition of their vehicle.
- Customers love learning more about their vehicles and seeing that their repair shop is transparent and honest.
- Who wants to pay for something they can’t see and understand?
Improve Shop Efficiency
- 90% of text messages are read within 2.5 minutes, no more phone tag. And customers respond quicker with a decision.
- Send videos to the used car manager to approve work on trade-ins.
Retain Customers
- Develop trust with your customers by allowing them to see and understand the recommendations.
- Don’t wait until the end of their warranty to prove your value to the customer.
Tracking And Reporting
- Know exactly when the customer has viewed the video, how many times they have viewed it, and for how long.
- Inspect what you expect by receiving daily email reports highlighting how many videos have been recorded, sent, and viewed.
Client Response
“Since implementing TruVideo, customer pay dollars have seen a major increase as has customer satisfaction. This is because customers now have a direct connection to the technician and can see the issues for themselves. This increased communication and transparency invites the customer into the process and the response has just been phenomenal.”
– Peter Swenson, SVP Dealership Operations
Client Response
“Since implementing TruVideo, customer pay dollars have seen a major increase as has customer satisfaction. This is because customers now have a direct connection to the technician and can see the issues for themselves. This increased communication and transparency invites the customer into the process and the response has just been phenomenal.”
– Peter Swenson, SVP Dealership Operations
About TruVideo
TruVideo is a video-first texting platform that improves customer experience and increases revenue in sales and service by communicating transparently. Designed for the transportation industry, the platform offers streamlined service inspections, sales walkarounds, estimates, internal chat, approvals, and payments. This revolutionary platform fixes the communication chain between the dealership and the customer by connecting through personalized videos, texts, and other mobile-friendly features. With all these tools, and the enhanced reporting on customer engagement and real-time sentiment, no product is as effective as TruVideo.