When comparing apps such as TruVideo versus PocketExpert, the TruVideo mobile and web application offers more flexibility, a more robust product, exceptional customer service, and more. PocketExpert is a web-based solution only (not a mobile application) and therefore comes with challenges. The solution relies mostly on texting and the user taking a native video and uploading it to the web. TruVideo is rooted in our video offering for our customers that is a leader in the industry, while PocketExpert does not offer any ability to connect with your customers through video without additional add ons. The ability to connect with your customers through video is a true differentiator between TruVideo and competitors such as PocketExpert.
While PocketExpert is a service that is based in text messaging, TruVideo offers video messaging, text messaging and email to connect you to your customers. With TruVideo, your service technicians can shoot and send video to your customers so they can see exactly what needs to be repaired and understand why. In one or two videos, you can earn customer loyalty that once took years to build, an ability not offered with the PocketExpert core offering.
Unlike PocketExpert, TruVideo offers exceptional fully branded HD videos that are sent as a link via text message to your customer. With just a few taps, the customer receives the optimal communication experience. Technicians can build trust by sharing details directly with the customer, and sales professionals can send walkarounds to prospects unable to visit in person. TruVideo has always focused on the video aspect of the product, which is the core reason why it stands apart from all competitors including PocketExpert. Video is one of the most consumable forms of communication that modern day customers want and prefer, which is why TruVideo is a clear choice for having full transparency with your customers.