- Personalized video diagnosis
- Electronic estimates
- Text-based communication
- Under 10 minute average approval time.
TruVideo helps you get trucks back on the road in record times, helping make your company an industry leader in customer satisfaction, vehicle service times, and increased revenue.
Reduction in Dwell Time
We want to reduce the time a vehicle sits in a bay waiting to be worked on because you don’t have approval. It’s not IF you are going to get approval but WHEN. Text messaging has proven to be the quickest way to communicate with customers.
Below is data pulled from a TruVideo user over the past 30 days
- The average time a customer takes to view a text message after it is sent is 2:30 minutes.
- The average response time is 4:24 minutes.
- The average approval time is under 8 minutes.
Decisiv/Assist Integrations pull all RO data in your system to avoid double entry.
Simply click on the RO in the TruVideo app and send videos or text directly to the appropriate case.
All Communication is automatically logged in the case.
Get real-time analytics on your customer
engagement and sentiment.
“I recently received a text from a customer who is not the easiest to deal with as he has a trust concern, but his Text simply said “THIS IS AMAZING!”, so to receive a message like that just shows there are so many positives with video. It’s been very, very helpful. Customers can literally see what we’re seeing.“ Brian Meier – Corporate Service Director, Wallwork Truck Center
TruVideo works with your techs and advisors during your training sessions to identify prime opportunities to leverage text, video, or both. Whether it’s a DOT inspection, sending an estimate, or simply an oil change.
TruVideo is Cloud-based. So all communication is sent to the cloud including videos and your text history. Technicians can use their personal or shop phones and videos still won’t take up any storage. Your advisors operate out of a browser window, so they don’t need to download any clunky applications.
There is no limit to how many users have access per location. It’s up to you who you want to use it.
TruVideo purchases a unique phone number for each department that handles all communications with the customer. The customer will never see the personal phone number of the advisor or the technician.
Advisors have the option to receive any/all of our notifications. Most advisors will receive a popup notification on their desktop to alert them that something requires their attention. We recognize that advisors often work in many tabs, so the popups hover over any other application that the advisor may be running at the time. They will also stay on the screen until they are clicked or closed, ensuring that the advisor cannot miss a notification when they are away from their desk. The advisor also has the option of receiving an app notification, text notification, or email.