Texting Platform

Americans now text 5x more than they speak on the phone. With texting now being the most used app on smart phones, why not communicate with your customers in the format they are most comfortable with. TruVideo has a complete 2-way texting platform allowing users to text customers directly from the TruVideo dashboard. 90% of text messages are read within 3 minutes, allowing for much quicker approvals from customers. Service Advisors and Technicians can now text back and forth with a customer without having to share their personal information.

No video required

  • text any customer just by entering their name and mobile number

Privacy

  • No need to share your personal phone number to text with a customer. Use the local number provided by TruVideo.

Compliant

  • No need to share your personal phone number to text with a customer. Use the local number provided by TruVideo.

Efficiency

  • Receive responses from customers much quicker

Record

  • All conversations are stored as long as you are a TruVideo customer. Have written record of approval or contact history directly in the TruVideo dashboard.
TruVideo Service app image one
90

Of text messages are opened within 3 minutes1

90

Of customers prefer to be texted rather than called2

89

Of customers would like to use messaging to communicate with businesses3

Yet Only…

3

Recieve text message updates4

10

A text message is 10x faster than a phone call5

1

Texting is the #1 preferred customer support channel in the U.S.6

90

The average response time to a text is only 90 seconds7

References
1. “45 Texting Statistics That Prove Businesses Need To Take SMS Seriously.” OneReach Blog. N. p., 2018. Web. 9 July 2018.
2. “50 Texting Statistics That Can Quench Everyone’S Curiosity, Even Mine.” Medium. N. p., 2017. Web. 9 July 2018.
3. Carufel, Richard. “9 Of 10 Consumers Want To Text Message With Brands—But Most Businesses Can’T Support That Experience.” Agility PR Solutions. N. p., 2016. Web. 9 July 2018.
4. “J.D. Power 2017 U.S. Customer Service Index (CSI) Study.” J.D. Power. N. p., 2018. Web. 9 July 2018.
5. Burke, Kenneth. “73 Texting Statistics That Answer All Your Questions.” Textrequest.com. N. p., 2016. Web. 9 July 2018.
6. Burke, Kenneth. “73 Texting Statistics That Answer All Your Questions.” Textrequest.com. N. p., 2016. Web. 9 July 2018.
7. “45 Texting Statistics That Prove Businesses Need To Take SMS Seriously.” OneReach Blog. N. p., 2018. Web. 9 July 2018.