Jerry Seiner Chevy (Salt Lake City, UT) grew customer pay hours 22% and their effective labor rate by 5% for a monthly increase in profit of $25,000 on just 685 ROs.
A five-store independent (who has asked to be unnamed) grew 30% in 2017.
Nelson Mazda (Tulsa, OK) grew their average customer pay labor revenue from $104 to $164 in just three weeks.
“OK the coolest thing I have ever seen as a customer is your company sending me this video! You guys do it right!”
“The new feature of providing an actual video of the service issue is fantastic! It provides a valuable visual and audio description, as well as a confidence-inspiring confirmation that the problem is legitimate, and that everything is ‘above board’. Modern Mazda is the first company I’ve encountered to utilize this technique, which further assures me that the dealership is looking forward and doing what it takes to stay ahead.”