Let Us Tell You About Our Communication Revolution
Thank You for Visiting TruVideo
TruVideo is the leader in communication technology for the transportation industry, providing innovative, AI-powered video and messaging solutions that build trust and improve customer experiences. Today, thousands of dealerships and service centers use TruVideo because our platform allows them to send custom videos to clients that show their vehicle’s repair and service needs. This transparency built the kind of trust in two or three videos that normally takes two or three years to build.
Better communication means more revenue
TruVideo fixed the communication chain in the dealership. In the past, as little as 40% of service recommendations made it to the final RO because service advisors either couldn’t explain the service technician’s recommendations or didn’t want to scare customers off with too high a price point. It’s nearly impossible to make any money that way. With TruVideo, customers communicate directly with technicians so they can watch the video, ask questions and feel comfortable with the repairs and services they approve. Dealerships that use TruVideo have seen:
$100 increase per repair order
16% increase in labor hours
34% increase in dollars per RO
20% increase in labor dollars
27% improvement in CSI
Increased CX
Hear the Technician Clearly with TruVideo AI Noise Cancellation
Air guns and drills make the service bay a tough place to record an inspection video. Unless you have TruVideo AI Noise Cancellation, which trains to the technician’s voice and blocks out all background noise for clean, clear sound. Watch the video below to see (and hear) just how well our AI Noise Cancellation works.
Case Study: Hello Auto Group
The Kia Valencia/Hello Auto Group wanted to build customer engagement by giving their customers full transparency into the repair process and by allowing customers to communicate directly with technicians. After using our video and messaging communication platform for just three months, Hello Auto saw a 61% increase in dollars per RO and a 34% improvement in CSI. Download the full case study to see how TruVideo had an overwhelmingly positive effect on Hello Auto’s bottom line.