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Compare TruVideo to Liveperson Automotive

By April 25, 2021May 14th, 2021No Comments
woman checking her tru video app

Are you looking for a video and texting platform for your dealership?

When comparing apps and services such as TruVideo versus LivePerson Automotive, the main difference is that TruVideo is rooted in our video offering for our customers that is a leader in the industry, while LivePerson Automotive offers other messaging platforms and social media, which can disconnect the user to your business. The focus on connecting with your customers through video is a true differentiator between TruVideo and competitors such as LivePerson Automotive.

Both LivePerson Automotive and TruVideo are rooted in their skills in servicing the automobile industry. LivePerson Automotive and TruVideo both allow for automotive experts to connect with their customers. LivePerson Automotive offers a number of ways to connect automotive technicians with their customers, such as chat bots, social media and text messaging. TruVideo offers a simple video and messaging platform so that your customers know exactly how they can connect with experts and find the information they need quickly and efficiently.

LivePerson Automotive uses a mixture of live agents and chatbots to service the needs of your customers, while TruVideo has a streamlined solution that connects consumers directly to experts that can speak knowledgeably about what type of service they need. The ability for TruVideo to connect your clients directly to the automotive experts that have the best understanding about what type of service needs to be performed sets TruVideo apart from any competitor. Connecting your customers to the experts that know their services the best rather than an automated chatbot or a service agent can build trust between your company and the customer, driving up trust and retention rates.

TruVideo is a superior option compared with LivePerson Automotive because at our core, LivePerson Automotive was made to be a multi-channel solution, while TruVideo is based on video communication. Unlike TruVideo who built their platform with video as the foundation, video features are not the main focus of LivePerson Automotive and their product. This difference manifests itself in the superior video capabilities within the TruVideo platform that is second-to-none.

While LivePerson Automotive is a service that is based as a multi-channel solution, TruVideo offers streamlined video messaging and text messaging to connect you to your customers quickly and easily. With TruVideo, your service technicians can shoot and send video to your customers so they can see exactly what needs to be repaired and understand why. In one or two videos, you can earn customer loyalty that once took years to build.

TruVideo offers exceptional fully branded HD videos that are sent as a link via text message or email to your customer. With just a few taps, the customer receives the optimal communication experience. Technicians can build trust by sharing details directly with the customer, and sales professionals can send walkarounds to prospects unable to visit in person. TruVideo has always focused on the video aspect of the product, which is the core reason why it stands apart from all competitors including LivePerson Automotive. Video is one of the most consumable forms of communication that modern day customers want and prefer, which is why TruVideo is a clear choice for having full transparency with your customers.

TruVideo is a platform that specializes in the automobile industry and TruVideo’s team consists of former automotive technicians and service managers who have had hands-on experience in the field their product is built for.

TruVideo offers flexibility, a more robust product, exceptional customer service and more. Get the results you want with TruVideo. To learn more about why TruVideo is superior to all competitors, including LivePerson Automotive, read TruVideo’s full feature list.

TruVideo also offers TruChat, a complete internal chat platform that allows everyone in your organization to communicate easily through one app. This enables your teams to collaborate and get answers to time sensitive questions. TruChat is more of an instant messenger platform that is easy to use unlike the less-advanced text messaging service that competitors offer their customers.

LivePerson Automotive doesn’t stack up to TruVideo. TruVideo understands your needs and the value of communication and transparency with your customers. To see all of the reasons why TruVideo can help elevate your business, book a demo with a TruVideo expert today.

TruVideo Can Help Dealerships Increase Their CSI Score by over 15% and Revenue per Repair Order by 30%

TruVideo is a platform that can help you significantly improve your CSI score by developing increased trust with your customers with seamless communication with them throughout their entire process with your company. TruVideo allows you to increase your CSI score with improved communication, video texting and a personalized customer experience that is designed to save time, money and increase efficiency.
Your CSI can improve with TruVideo with the video capabilities, featuring a technician that can speak directly to the customer to explain their diagnosis, which most customers have never experienced before. Technicians are rarely in front of the customer, but statistics show that customers find the review more credible when it comes directly from the technicians vs. the advisors. This allows customers to get to know your team personally and in response build more confidence in your service department overall, which will help influence your CSI score and improve the customer experience from start to finish.

TruVideo has been built by a dealer principal and has always focused on being the simplest to use video app on the market. They understand that implementation is key and work with their customers to ensure their rollout is a success.

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