TruVideo’s core product is a video and texting platform designed for auto repair shops. With TruVideo, repair shops can record and send a custom video to the customer highlighting the condition of their vehicle. Along with videos, TruVideo is a complete 2-way texting platform allowing customers to quickly receive answers to any questions about their vehicle. Videos are delivered via text or email and customers can stream the video directly from their smartphone. Repair shops using TruVideo not only see a 20% increase in $/RO, but they also see improved CSI scores. When a customer can see and understand the recommendations on their vehicle, they just buy.
- 15-20% increase on $/RO
- Service Advisors see an additional ½ hour in labor hours sold for every video recorded
- Who wants to pay for something they can’t see and understand?
- Give every customer the VIP treatment by showing and explaining the condition of their vehicle.
- Customers love learning more about their vehicle and seeing that their repair shop is transparent and honest.
Improve Shop Efficiency
- 90% of text messages are read within 3 minutes, no more phone tag.
- Send videos to the used car manager to approve work on trade-ins
- Don’t wait until the end of Warranty work to prove your value to your customer.
- Customers who can see and understand the recommendations will almost certainly return for their next service.
Tracking and Reporting
- Know exactly when the customer has viewed the video, how many times they have viewed it, and the exact length of each view.
- Inspect what you expect by receiving daily email reports highlighting how many videos have been recorded, sent, and viewed by the customer.