January 21, 2019
How do you value the customer interaction?
There are two types of people we market to. There are customers we want to acquire and customers we already have and want to retain. They require two different messages when marketing to them. It seems when we are acquiring customers we work harder and appreciate each interaction more.…
December 5, 2018
No More Pancakes, Please!
A video condition report saves money and hassles. As a Service Manager, Fixed Ops Director, GM or Owner, you may spend thousands of dollars each month addressing customer damage claims. How often do you hear “you scratched/dented my car while it was in here for…
November 29, 2018
Hope is not a plan! Video guarantees growth in 2019
We are in the heart of budget planning season and owners and managers are asking the Service Manager how much they will grow their business in 2019. Or maybe they are setting a target of 10% or 12% or 15% growth for the service department.…
November 21, 2018
November Tips and Trends
New TruVideo Video's Available Take a look at some of our promotional videos as well as videos recorded by shop technicians for customers. Here you’ll get the feel for YOUR customer’s experience with TruVideo and your commitment to transparency and excellence. View our Co-Founder, Joe…
August 22, 2018
Featured Dealer Of The Month: Austin Infiniti
June 22, 2018, Austin Infiniti launched with TruVideo. Within just five weeks, we knew we had to feature them as our dealer of the month! In speaking with Mark Baily, Service Director at Austin Infiniti, he gave us his insight on why it's working and…
August 10, 2018
How Your Service Department Can Profit on Aging Vehicles
In 2015, U.S. car sales hit a record high with over 17.5 million cars and light trucks sold. This number marked a 5.7% increase from 2014. Although new car sales are currently quite high, the average age of cars on the road has continued to…
June 22, 2018
Featured Shop of the Month: Bret’s Autoworks
Bret's Auto Works has seen success since launching TruVideo last August. Gary McGinnis, a Service Manager with over 30 years experience, admits that at first a few of the technicians did push back when it came to making the video’s. But the process was simple…
May 27, 2018
BG Distributor Spotlight
Bob Hartman was gracious enough to sit down and talk about his experience with the program and how it is changing his customers' outlook and numbers. When Bob was asked when he knew TruVideo was going to be successful for his group, he said he…