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Service

Customer shaking hands with mechanic at the repair garage
SalesService
January 21, 2019

How do you value the customer interaction?

There are two types of people we market to. There are customers we want to acquire and customers we already have and want to retain. They require two different messages when marketing to them. It seems when we are acquiring customers we work harder and appreciate each interaction more.…
ServiceVideo
December 5, 2018

No More Pancakes, Please!

A video condition report saves money and hassles. As a Service Manager, Fixed Ops Director, GM or Owner, you may spend thousands of dollars each month addressing customer damage claims. How often do you hear “you scratched/dented my car while it was in here for…
Road Image
SalesServiceTextingTrends
November 21, 2018

November Tips and Trends

New TruVideo Video's Available Take a look at some of our promotional videos as well as videos recorded by shop technicians for customers. Here you’ll get the feel for YOUR customer’s experience with TruVideo and your commitment to transparency and excellence. View our Co-Founder, Joe…
Service
May 27, 2018

BG Distributor Spotlight

Bob Hartman was gracious enough to sit down and talk about his experience with the program and how it is changing his customers' outlook and numbers. When Bob was asked when he knew TruVideo was going to be successful for his group, he said he…