Service Archives

Service

November 22, 2022

6 Ways to Optimize Lift Time at Your Dealership and Improve Car Dealership Customer Service

When car owners visit a dealership for service, they’re often left with an anxious feeling of not knowing what is happening with their car and due to the stigma — who to trust. Long lift times can be frustrating, and it can be difficult for…

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Female car mechanic working on vehicle to improve csi score

Service

November 22, 2022

What Criteria Are Used to Quantify a Customer’s Satisfaction in a CSI Score?

Visualize every customer interaction as a moment of truth; it’s a unique opportunity to earn one more loyal customer. To measure the success of any customer interaction, Customer Satisfaction Index (CSI) score has been developed as an industry-specific metric for measuring customer satisfaction and has…

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service technicians working on a car, earning good net promoter score

Sales Service

November 7, 2022

8 Reasons Why a Good Net Promoter Score (NPS) Can Benefit Your Dealership

A Net Promoter Score (NPS) is a marketing research tool developed to gather feedback from respondents as to how likely they are to recommend a company or product to others. The use of NPS has grown exponentially in recent years as companies seek to measure…

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Service

May 14, 2021

What Is a TruVideo Multipoint Inspection?

TruVideo is an app that records short, high-quality videos, and transmits those recordings to recipients by text and/or email. It's used primarily by auto technicians to send multi point vehicle inspection videos to customers. Sending a video vehicle inspection to customers can increase trust and…

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Service

April 25, 2021

Compare TruVideo to Liveperson Automotive

Are you looking for a video and texting platform for your dealership? When comparing apps and services such as TruVideo versus LivePerson Automotive, the main difference is that TruVideo is rooted in our video offering for our customers that is a leader in the industry,…

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A girl checks her cell phone and looks at the truvideo app.

Service

January 22, 2021

How To Increase Your CSI Score

Your customer satisfaction index (CSI) has never been more important to the health of your dealership. In today's challenging market, your dealership needs to be able to hold onto your existing customers while encouraging them to share their positive experiences with their friends, family members,…

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Service

April 5, 2020

Tips for Explaining Repairs to Customers Who are Not Mechanically Inclined

If you’re trying to build a reputation of trust in your local community, it’s important that you treat your customers like they really matter. Unfortunately, when service techs explain issues in a way that the average consumer just doesn’t understand, consumers often feel as if…

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truvideo mobile pay is used at a car dealership

Service

March 30, 2020

How Introducing Mobile Pay Options Can Improve the Customer Experience in Your Service Center

Today’s consumers expect convenience and ease-of-use in every aspect of their lives. Introducing mobile pay to your service center is just one of many ways you can provide that convenience. Below are some of the ways in which giving your customers the option to make…

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Service

March 25, 2020

Here’s How Every Dealership Should Handle Condition Reporting for Everyone’s Protection

According to an article published in Auto Dealer Today magazine, each service drive visit costs dealerships about 0.007% of the vehicle’s market value. Though it may not seem like much at first, these costs can really add up. This is why condition reporting is so…

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Service

March 23, 2020

5 Ways RV Dealers Across the Country are Improving Business and Sales

RVs are a hot commodity for US consumers, and that’s especially true for retirees who want to take a few years to travel the country – or even the continent. Below are five ways in which your RV dealership can appeal to your customer base…

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Service

6 Ways to Optimize Lift Time at Your Dealership and Improve Car Dealership Customer Service

What Criteria Are Used to Quantify a Customer’s Satisfaction in a CSI Score?

8 Reasons Why a Good Net Promoter Score (NPS) Can Benefit Your Dealership

What Is a TruVideo Multipoint Inspection?

Compare TruVideo to Liveperson Automotive

How To Increase Your CSI Score

Tips for Explaining Repairs to Customers Who are Not Mechanically Inclined

How Introducing Mobile Pay Options Can Improve the Customer Experience in Your Service Center

Here’s How Every Dealership Should Handle Condition Reporting for Everyone’s Protection

5 Ways RV Dealers Across the Country are Improving Business and Sales

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