Category

Service

mfita
0
condition reporting dealership
Service
July 18, 2019

Condition Reporting at Dealerships Has Evolved Past the Simple Phone Call

Whether you’re listing the condition of cars available for sale to boost transparency with your customers or you need a log of all the damages associated with your rental and loaner cars, condition reporting is a helpful, if not necessary, tool. Once upon a time,…
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Warner_Jones_672
2
ServiceTrendsVideo
February 1, 2019

TruVideo Testimonial: Mark Bailey, Director of Fixed Ops at Austin Infiniti

Mark Bailey, Director of Fixed Ops for Austin Infiniti, spends five minutes in this video explaining why his service department records over 1000 videos each month and why he chose the TruVideo communication platform to grow his service revenue and improve his customer experience. Mark…
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Joe_shaked_678
0
SalesService
January 21, 2019

How do you value the customer interaction?

There are two types of people we market to. There are customers we want to acquire and customers we already have and want to retain. They require two different messages when marketing to them. It seems when we are acquiring customers we work harder and appreciate each interaction more.…
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Warner_Jones_672
0
ServiceVideo
December 5, 2018

No More Pancakes, Please!

A video condition report saves money and hassles. As a Service Manager, Fixed Ops Director, GM or Owner, you may spend thousands of dollars each month addressing customer damage claims. How often do you hear “you scratched/dented my car while it was in here for…
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Warner_Jones_672
0
ServiceTrendsVideo
November 29, 2018

Hope is not a plan! Video guarantees growth in 2019

We are in the heart of budget planning season and owners and managers are asking the Service Manager how much they will grow their business in 2019. Or maybe they are setting a target of 10% or 12% or 15% growth for the service department.…
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Jodi_Fletter_081
0
SalesServiceTextingTrends
November 21, 2018

November Tips and Trends

New TruVideo Video's Available Take a look at some of our promotional videos as well as videos recorded by shop technicians for customers. Here you’ll get the feel for YOUR customer’s experience with TruVideo and your commitment to transparency and excellence. View our Co-Founder, Joe…
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Jodi_Fletter_081
0
FeatureService
August 22, 2018

Featured Dealer Of The Month: Austin Infiniti

June 22, 2018, Austin Infiniti launched with TruVideo. Within just five weeks, we knew we had to feature them as our dealer of the month! In speaking with Mark Baily, Service Director at Austin Infiniti, he gave us his insight on why it's working and…
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Adam_freundlich_766
1
SalesService
August 10, 2018

How Your Service Department Can Profit on Aging Vehicles

In 2015, U.S. car sales hit a record high with over 17.5 million cars and light trucks sold. This number marked a 5.7% increase from 2014. Although new car sales are currently quite high, the average age of cars on the road has continued to…
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Jodi_Fletter_081
5
FeatureService
June 22, 2018

Featured Shop of the Month: Bret’s Autoworks

Bret's Auto Works has seen success since launching TruVideo last August.  Gary McGinnis, a Service Manager with over 30 years experience, admits that at first a few of the technicians did push back when it came to making the video’s.  But the process was simple…
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Jodi_Fletter_081
0
Service
May 27, 2018

BG Distributor Spotlight

Bob Hartman was gracious enough to sit down and talk about his experience with the program and how it is changing his customers' outlook and numbers. When Bob was asked when he knew TruVideo was going to be successful for his group, he said he…
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