Category

Service

car video tour
Service
October 7, 2019

5 Tips for Providing a Visual Tour of an Automobile via Video

Not very long ago, the only way a consumer could see a vehicle he or she was thinking about purchasing was by visiting the dealership and talking with a salesperson who could answer questions face-to-face. Now, thanks to the internet and innovations like TruVideo, video…
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5-repairs
Service
September 23, 2019

A Guide to Explaining 5 of the Most Common Auto Repairs to Your Customers

By now, you’ve probably already been convinced that utilizing video through the TruVideo platform is a great way to help your customers better understand the repairs they need, and you’re aware that video communication benefits both you and the customer. Even with video, you will…
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Service
September 17, 2019

How many times have you heard a customer say to you, “That wasn’t there before..”​

How to reduce customer claims by 60 percent As a service professional, how many times have you heard that phrase after an appointment? Did you cringe a little when you read that? We often see our customers paying out 100 percent of their damage claims.…
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Retaining-Service-Customers
Service
August 28, 2019

5 Tips for Retaining Service Customers with Technology

Customer retention in the auto service industry can be tricky, especially since the industry is so very competitive. However, various types of technology have been shown to help increase customer retention while boosting service departments’ ROIs and revenue at the same time. Here are some…
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customer-support-dealer
Service
August 21, 2019

Different Ways to Use Video in Order to Improve Customer Service at Your Dealership

In competitive industries like automotive sales and service, the level of customer service you provide is often the key indicator of your reputation and success. Though there are several things you can do to enhance customer service, such as offering refreshments in the waiting area…
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Car Dealerships Video
Service
July 23, 2019

Different Ways Car Dealer Service Departments Can Use Video to Be Better

No matter where you live, it seems that there’s a car dealership and service provider on just about every single corner. In order to stand out and help your business grow, you will always need to strive to do better and be better than your…
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condition reporting dealership
Service
July 18, 2019

Condition Reporting at Dealerships Has Evolved Past the Simple Phone Call

Whether you’re listing the condition of cars available for sale to boost transparency with your customers or you need a log of all the damages associated with your rental and loaner cars, condition reporting is a helpful, if not necessary, tool. Once upon a time,…
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ServiceTrendsVideo
February 1, 2019

TruVideo Testimonial: Mark Bailey, Director of Fixed Ops at Austin Infiniti

Mark Bailey, Director of Fixed Ops for Austin Infiniti, spends five minutes in this video explaining why his service department records over 1000 videos each month and why he chose the TruVideo communication platform to grow his service revenue and improve his customer experience. Mark…
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SalesService
January 21, 2019

How do you value the customer interaction?

There are two types of people we market to. There are customers we want to acquire and customers we already have and want to retain. They require two different messages when marketing to them. It seems when we are acquiring customers we work harder and appreciate each interaction more.…
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ServiceVideo
December 5, 2018

No More Pancakes, Please!

A video condition report saves money and hassles. As a Service Manager, Fixed Ops Director, GM or Owner, you may spend thousands of dollars each month addressing customer damage claims. How often do you hear “you scratched/dented my car while it was in here for…
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