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May 14, 2021

What Is a TruVideo Multipoint Inspection?

TruVideo is an app that records short, high-quality videos, and transmits those recordings to recipients by text and/or email. It's used primarily by auto technicians to send multi point vehicle inspection videos to customers. Sending a video vehicle inspection to customers can increase trust and…

Nathan Botelho

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Service

April 25, 2021

Compare TruVideo to Liveperson Automotive

Are you looking for a video and texting platform for your dealership? When comparing apps and services such as TruVideo versus LivePerson Automotive, the main difference is that TruVideo is rooted in our video offering for our customers that is a leader in the industry,…

Nathan Botelho

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A girl checks her cell phone and looks at the truvideo app.

Service

January 22, 2021

How To Increase Your CSI Score

Your customer satisfaction index (CSI) has never been more important to the health of your dealership. In today's challenging market, your dealership needs to be able to hold onto your existing customers while encouraging them to share their positive experiences with their friends, family members,…

Nathan Botelho

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Service

April 5, 2020

Tips for Explaining Repairs to Customers Who are Not Mechanically Inclined

If you’re trying to build a reputation of trust in your local community, it’s important that you treat your customers like they really matter. Unfortunately, when service techs explain issues in a way that the average consumer just doesn’t understand, consumers often feel as if…

mfita

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truvideo mobile pay is used at a car dealership

Service

March 30, 2020

How Introducing Mobile Pay Options Can Improve the Customer Experience in Your Service Center

Today’s consumers expect convenience and ease-of-use in every aspect of their lives. Introducing mobile pay to your service center is just one of many ways you can provide that convenience. Below are some of the ways in which giving your customers the option to make…

mfita

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Service

March 25, 2020

Here’s How Every Dealership Should Handle Condition Reporting for Everyone’s Protection

According to an article published in Auto Dealer Today magazine, each service drive visit costs dealerships about 0.007% of the vehicle’s market value. Though it may not seem like much at first, these costs can really add up. This is why condition reporting is so…

mfita

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Service

March 23, 2020

5 Ways RV Dealers Across the Country are Improving Business and Sales

RVs are a hot commodity for US consumers, and that’s especially true for retirees who want to take a few years to travel the country – or even the continent. Below are five ways in which your RV dealership can appeal to your customer base…

mfita

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A car salesman shows a customer a new car.

Service

March 2, 2020

Are You Overestimating How Much Your Customers Trust You?

Back in 2017, research on trust and transparency between auto dealerships and their customers revealed some startling information that can have a significant impact on the way you do business. Below, you can find out whether you are overestimating how much your customers trust you…

mfita

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Service

February 25, 2020

5 Tech Tools that Every Boat Dealership Can Benefit From

All across the nation, people continue to discover the excitement and joy associated with spending an afternoon out on the open water, and as a result, marinas and boat dealerships continue to face stiff competition in the sales and service industry. The five tech tools…

mfita

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Service

January 15, 2020

Why TruVideo’s Text Platform is More Effective than a Phone Call

For many years, auto dealerships have reached out to customers via telephone calls to explain repair issues, discuss financing options, and many other important things that go along with providing important products and services to those customers. However, there is evidence to suggest that texting…

mfita

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Service

What Is a TruVideo Multipoint Inspection?

Compare TruVideo to Liveperson Automotive

How To Increase Your CSI Score

Tips for Explaining Repairs to Customers Who are Not Mechanically Inclined

How Introducing Mobile Pay Options Can Improve the Customer Experience in Your Service Center

Here’s How Every Dealership Should Handle Condition Reporting for Everyone’s Protection

5 Ways RV Dealers Across the Country are Improving Business and Sales

Are You Overestimating How Much Your Customers Trust You?

5 Tech Tools that Every Boat Dealership Can Benefit From

Why TruVideo’s Text Platform is More Effective than a Phone Call

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