Category

Service

truvideo-texting-platform
Service
January 15, 2020

Why TruVideo’s Text Platform is More Effective than a Phone Call

For many years, auto dealerships have reached out to customers via telephone calls to explain repair issues, discuss financing options, and many other important things that go along with providing important products and services to those customers. However, there is evidence to suggest that texting…
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better dealership communication
Service
January 10, 2020

How Better and More Effective Communication Can Streamline Your Service Department

If there’s one thing that can have a detrimental toll on an auto dealership’s service department, it’s miscommunication with customers. Numerous studies and surveys have shown that consumers already struggle to trust auto service companies, so it is critical that you communicate as effectively as…
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dealership communication
Service
January 6, 2020

Are You Communicating with Your Customers Effectively? Here’s How You Can Tell

Effective communication is critical in any business and industry, but when it comes to auto dealerships, it’s one of the most important parts of running a successful company. If you aren’t sure whether you are communicating with your customers effectively, consider the information below, and…
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car-dealership-servicing
Service
December 30, 2019

5 Tips for Explaining Auto Issues and Repair Needs to Your Service Customers via Video

Customers often struggle to truly understand the reasons for even some of the most common auto repairs, and this can, unfortunately, cause trust issues that are difficult for auto dealerships to resolve. Utilizing video to document problems and explain them in detail to customers is…
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reputation-car-dealership
Service
December 10, 2019

Using Video to Build Your Reputation as a New Dealership

If you’re the new auto dealer on the block, there’s a lot for you to think about. How many other dealerships are there in the same local area? How does the local population receive those dealers? How far away will people come to visit those…
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car video tour
Service
October 7, 2019

5 Tips for Providing a Visual Tour of an Automobile via Video

Not very long ago, the only way a consumer could see a vehicle he or she was thinking about purchasing was by visiting the dealership and talking with a salesperson who could answer questions face-to-face. Now, thanks to the internet and innovations like TruVideo, video…
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5-repairs
Service
September 23, 2019

A Guide to Explaining 5 of the Most Common Auto Repairs to Your Customers

By now, you’ve probably already been convinced that utilizing video through the TruVideo platform is a great way to help your customers better understand the repairs they need, and you’re aware that video communication benefits both you and the customer. Even with video, you will…
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Service
September 17, 2019

How many times have you heard a customer say to you, “That wasn’t there before..”​

How to reduce customer claims by 60 percent As a service professional, how many times have you heard that phrase after an appointment? Did you cringe a little when you read that? We often see our customers paying out 100 percent of their damage claims.…
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Retaining-Service-Customers
Service
August 28, 2019

5 Tips for Retaining Service Customers with Technology

Customer retention in the auto service industry can be tricky, especially since the industry is so very competitive. However, various types of technology have been shown to help increase customer retention while boosting service departments’ ROIs and revenue at the same time. Here are some…
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customer-support-dealer
Service
August 21, 2019

Different Ways to Use Video in Order to Improve Customer Service at Your Dealership

In competitive industries like automotive sales and service, the level of customer service you provide is often the key indicator of your reputation and success. Though there are several things you can do to enhance customer service, such as offering refreshments in the waiting area…
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