Gilbert

Communication is changing. Technology is making that change faster and easier. Customers are becoming comfortable with different ways to consume content, and their behaviors are evolving. All of this is creating an inflection point for businesses to create better customer experiences, build trust, and grow…

When we started deploying video in dealerships, we wanted to prove the ROI. Once we were able to integrate with DMSs, we could provide dealers with a Delta report. This report worked for dealers with low or medium adoption. It was a comparison of Customer…

When TruVideo initially started with video, we wanted customers to see and understand the repairs they needed or the vehicle they wanted to buy. The video experience was able to build trust and allow the customer to see everything on their terms. What we learned…

At TruVideo, we learned that in sales and service the best execution was, what we call, “At Your Leisure” video communication. (In tech terms: asynchronous) It is not live nor is it real-time. The four main reasons “At Your Leisure” is the best method are:…

Video communication for sales and service businesses started with the simple goal of having customers see and understand a service or product they wanted to buy. It was a way to build trust and mobile devices were starting to make it easy. Video communication was…

"Don’t change the way you do business. Change the way you communicate!" - Owner of Shaker Auto Group and CEO of TruVideo KEY TAKEAWAYS As the ROVI Report is our first report and in it we will start with the basics. We will explain early…