Dev @ Digital Rain, Author at TruVideo

car saleswoman in showroom with other salesman and customer in background increasing customer communication

Sales Service

December 27, 2022

7 Tips for Improving Customer Communication in Your Dealership

Stereotypes run deep in the auto industry—the sleazy car salesman, or the mechanic who's trying to charge you for all you're worth. And while we know those stereotypes aren't true, your customers may not. In fact, an article published by Forbes shows that only 8%…

Dev @ Digital Rain

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female auto customer with high satisfaction review talking to sales rep

Sales Service

December 27, 2022

How to Manage Positive and Negative Reviews

Have you ever had multiple positive experiences with a company only to have one bad experience erase every good memory you have? Or perhaps you've had a poor customer service experience that became the defining moment for your opinion of that company? It's called the…

Dev @ Digital Rain

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Resources

November 24, 2022

Reputation Management For Automotive Service Departments

Reputation ManagementFor Automotive Service Departments Why is reputation management critical to your dealership's success? The purpose of reputation management is to influence public perceptions and discourse about a company and its brands. Maintaining a positive reputation is essential in a world saturated with many competitors.…

Dev @ Digital Rain

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Service

November 22, 2022

6 Ways to Optimize Lift Time at Your Dealership and Improve Car Dealership Customer Service

When car owners visit a dealership for service, they’re often left with an anxious feeling of not knowing what is happening with their car and due to the stigma — who to trust. Long lift times can be frustrating, and it can be difficult for…

Dev @ Digital Rain

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Female car mechanic working on vehicle to improve csi score

Service

November 22, 2022

What Criteria Are Used to Quantify a Customer’s Satisfaction in a CSI Score?

Visualize every customer interaction as a moment of truth; it’s a unique opportunity to earn one more loyal customer. To measure the success of any customer interaction, Customer Satisfaction Index (CSI) score has been developed as an industry-specific metric for measuring customer satisfaction and has…

Dev @ Digital Rain

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mechanic working on engine preparing for video texting with customer

Texting Video

November 7, 2022

What is Video Texting and How Can it Improve Productivity for Your Dealership?

Video texting is a new way to communicate that is becoming increasingly popular, especially among businesses. In the marketing and sales industry, marketers agree that video marketing is one of the most powerful tools yet. Across the board, customers seem to prefer watching videos. In…

Dev @ Digital Rain

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service technicians working on a car, earning good net promoter score

Sales Service

November 7, 2022

8 Reasons Why a Good Net Promoter ScoreⓇ (NPSⓇ) Can Benefit Your Dealership

A Net Promoter ScoreⓇ (NPSⓇ) is a marketing research tool developed to gather feedback from respondents as to how likely they are to recommend a company or product to others. The use of NPSⓇ has grown exponentially in recent years as companies seek to measure…

Dev @ Digital Rain

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Trends

October 28, 2022

Trust Your Instincts

How One Woman and an Accidental Video Created a New Business Opportunity This is a true story. It’s about how one woman, Michaela Nejaime, the Enterprise Sales Manager at TruVideo, discovered a new sales channel for her company during the pandemic by trusting her gut…

Dev @ Digital Rain

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Previous Events

September 30, 2022

Digital Dealer 2022

Attending Digital Dealer? We want to meet with you. Request to schedule a meeting or demo.

Dev @ Digital Rain

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Events

September 1, 2022

NADA 2023 and TruVideo

Attending the NADA? We want to meet with you. Request to schedule a meeting or demo. NADA Promotions: Rules & Conditions: To be eligible to participate in this contest, entrants must be: Attending NADA 2023. Must be a dealership, partner or OEM employee. Must be…

Dev @ Digital Rain

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Dev @ Digital Rain

7 Tips for Improving Customer Communication in Your Dealership

How to Manage Positive and Negative Reviews

Reputation Management For Automotive Service Departments

6 Ways to Optimize Lift Time at Your Dealership and Improve Car Dealership Customer Service

What Criteria Are Used to Quantify a Customer’s Satisfaction in a CSI Score?

What is Video Texting and How Can it Improve Productivity for Your Dealership?

8 Reasons Why a Good Net Promoter ScoreⓇ (NPSⓇ) Can Benefit Your Dealership

Trust Your Instincts

Digital Dealer 2022

NADA 2023 and TruVideo

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