Customer Success Manager

Michael Hand

Michael has a strong automotive technical background as well as lengthy experience in dealership management and customer satisfaction.  Starting his career with Lexus as a lube technician he quickly grew into an ASE Master Certified Technician. Ultimately Michael found his passion working with people as a Service Advisor and Service Manager.  Recently relocated to the greater Boston area after his wife’s completion of her PhD, Michael has found his home at TruVideo where he now supports customers to achieve success with our services while fulfilling his original vision of entering the auto industry to provide transparency and trust with automotive services consumers.  He wanted a place his parents could take their vehicle and not worry anymore. When Michael is not hyper focused on TruVideos goals, he is spending time with his Wife, Pauline, and two rescue weiner dogs, Olive and Sherman. They love to explore the history of New England, the food, and the people. In a short time Michael and Pauline have made Massachusetts home.