When car owners visit a dealership for service, they’re often left with an anxious feeling of not knowing what is happening with their car and due to the stigma — who to trust. Long lift times can be frustrating, and it can be difficult for…

Visualize every customer interaction as a moment of truth; it’s a unique opportunity to earn one more loyal customer. To measure the success of any customer interaction, Customer Satisfaction Index (CSI) score has been developed as an industry-specific metric for measuring customer satisfaction and has…