Sales

“So What If I Don’t Fix It?”

Your technician takes the video and the customer receives it.  It clearly shows issues with the vehicle and what needs to be fixed or repaired.  The customer loves the video, but are they thinking "so what"? Does your team take the extra time and explain…
Warner_Jones_672
April 29, 2019
SalesService

How do you value the customer interaction?

There are two types of people we market to. There are customers we want to acquire and customers we already have and want to retain. They require two different messages when marketing to them. It seems when we are acquiring customers we work harder and appreciate each interaction more.…
Joe_shaked_678
January 21, 2019
ServiceVideo

No More Pancakes, Please!

A video condition report saves money and hassles. As a Service Manager, Fixed Ops Director, GM or Owner, you may spend thousands of dollars each month addressing customer damage claims. How often do you hear “you scratched/dented my car while it was in here for…
Warner_Jones_672
December 5, 2018
SalesServiceTextingTrends

November Tips and Trends

New TruVideo Video's Available Take a look at some of our promotional videos as well as videos recorded by shop technicians for customers. Here you’ll get the feel for YOUR customer’s experience with TruVideo and your commitment to transparency and excellence. View our Co-Founder, Joe…
Jodi_Fletter_081
November 21, 2018
Trends

Getting Everyone on the TruVideo Bandwagon

Not everyone likes change. Some people adapt very well while others resist change, fear change and others will get defensive (the whole “why me” scenario). We know from experience, dealers and shops that embrace TruVideo have more success. So how do you get your staff…
Jodi_Fletter_081
October 18, 2018
Trends

October Tips and Trends

Video Marketing in 2018 Continues to Explode as Way to Reach Customers What does this have to do with Video Marketing for Business? Everything. Video is the most ubiquitous marketing tool. Hate it. Love it. It doesn’t matter. No matter how many times, you wish…
Jodi_Fletter_081
October 2, 2018