The commercial trucking industry is one of the largest and most important industries in the world. It plays a vital role in keeping 72.2% of the nation’s goods moving from one place to another, and it has been a crucial part of our economy for decades. That’s why commercial truckers need reliable service departments to keep their vehicles running.
Video texting is a powerful tool that commercial trucking service departments can use to build better relationships with trucking companies and improve their efforts. Video texting allows these commercial trucking companies to communicate with service departments in real-time, giving them the information they need efficiently, getting trucks back on the road quickly so they don’t lose money.
Here are five ways that video texting can be used to improve service departments:
1. Enables Faster Communication
As technicians work on repairs, they can use video texting to communicate updates early and clearly with the trucking companies that own the trucks. Phone calls, emails, and text messages make it difficult to provide detailed information, and commercial truck owners may not always be available when technicians need to get in touch.
With video texting technology, service departments can quickly and easily provide their customers with visual updates on the repair process. This allows commercial truck owners to keep up-to-date without having to wait for a phone call or an email, and they’ll be better equipped to reach out to the drivers to get them back out on the road faster.
2. Improves Customer’s Understanding on Repairs
The commercial trucking service department ensures that any and all maintenance, repair, and other needs are met. While it’s important to provide quality service and repairs, trucking companies should also understand the process so that they can be empowered to maintain their commercial trucks. Research reveals that our brains retain more information through videos than through text, and a one-minute video equates to 1.8 million words of text.
Video texting technology can help customers visualize the repair process, and understand any service recommendations that are being made. With this knowledge, trucking companies will feel more comfortable with the repairs being done on their commercial trucks, and they’ll be more likely to return to your company for future service needs.
3. Provides Detailed Updates
Commercial trucking service departments can use video texting to provide detailed updates on repairs and maintenance. This helps commercial truck owners to stay informed and gain a better understanding of the work that is being done.
The ability to send video clips, photos, and attachments also allows technicians to provide commercial truck companies with more in-depth information about the repair and maintenance needs.
4. Gives Accurate Estimates
When commercial truck companies need to know how long a repair or service will take so they can have their drivers back on the road, video texting can provide them with an accurate and immediate estimate. Technicians can use video clips and attachments to explain the process and give owners an idea of what needs to be done, or to reveal any unexpected issues that might require more time to complete.
This allows service departments to better serve their customers by providing them with more accurate estimates on the cost of their repairs and the time needed to finish.
5. Streamlines Documentation Processes
Video texting streamlines the documentation processes for customers and commercial trucking technicians by making it easier to track the repair process and history. Technicians can easily send commercial truck owners necessary documents, such as service histories and paperwork, along with photos or clips of any repairs being done.
This helps service departments keep accurate records and provide the owners with the most up-to-date information about their commercial trucks. Video texting can also be used to share additional documentation, such as warranty information and maintenance schedules, to help keep customers organized.
Improve Your Department’s Commercial Trucking Service Using TruVideo’s Video Texting Platform
Investing in a video texting platform can help commercial trucking service departments run more efficiently and effectively. At TruVideo, we understand the commercial trucking service industry and have designed our technology to help commercial truck companies get what they need quickly and easily.
Our easy-to-use technology allows commercial truck owners to receive real-time updates on the repair process, get accurate estimates of repairs and services, and have access to detailed documentation.
Book a demo to try our video texting platform, and learn more about how TruVideo can make commercial trucking services simpler and more efficient for both technicians and owners alike.